Complaints & Grievance Redressal

Step 1: Contact our customer care at +91 9109915411 or submit your complaint through the Contact page. We aim to acknowledge complaints promptly and resolve standard grievances within 7 working days.

Step 2: If your complaint is not resolved to your satisfaction, you may escalate it to our Grievance Redressal Officer (details below). Service-related grievances are addressed within 10 working days and escalated grievances within 15 working days.

Step 3: If unresolved within 30 days, you may approach the Ombudsman, Reserve Bank of India under the Reserve Bank — Integrated Ombudsman Scheme through the CEPC or the RBI CMS portal at https://cms.rbi.org.in.