RBI Regn No. B-03.00185 · CIN U65999MP2016PTC042062
गवर्नेंस और डिस्क्लोज़र
एक आरबीआई पंजीकृत NBFC के रूप में, हम अपनी बोर्ड से स्वीकृत नीतियाँ और अनिवार्य डिस्क्लोज़र पूरी तरह प्रकाशित करते हैं। हर नीति पर बोर्ड की स्वीकृति की तारीख़, संस्करण और ज़िम्मेदार अधिकारी दर्ज रहता है, और उसे डाउनलोड किया जा सकता है।disclosures in full. Every policy shows its board-approval date, version and owner, and is available to download as a signed PDF from the Document Centre below.
बोर्ड से स्वीकृत नीतियाँ
नियामक नीतियाँ
हमारी मुख्य NBFC नीतियाँ, जो RBI Scale Based Regulation Directions, 2023 के तहत अपनाई गई हैं।
Fair Practices Code
How we deal fairly and transparently with customers across marketing, origination, servicing and collections.
Interest Rate Policy
Our approach to pricing, gradation of risk and the effective interest-rate range per product.
KYC & AML Policy
Know Your Customer, Anti-Money-Laundering and Combating Financing of Terrorism measures we follow.
Grievance Redressal Policy
How to raise a concern, our named Grievance Officer, the escalation matrix and turnaround times.
Gold Auction Policy
What happens if a gold loan is not repaid — auction triggers, notice, reserve price, and your rights.
शिकायत कैसे दर्ज करें
सामान्य शिकायतों का समाधान हम 7 कार्यदिवसों में करते हैं
Contact our Grievance Redressal Officer by phone, email or in person. If your concern is not resolved to your satisfaction, you may escalate to our Managing Director and thereafter to the RBI Ombudsman. Full turnaround times and the escalation matrix are set out in our Grievance Redressal Policy.
Grievance Redressal Officer
CS Anshita Khare
Grievance Redressal Officer
grievanceofficer@recapitafinance.comकानूनी और वेबसाइट
शर्तें, निजता और शिकायत
Privacy Policy
How we collect, use, protect and disclose your personal and financial information.
Terms of Use
The terms governing your use of this website, including our disclaimers and jurisdiction.
Refund & Cancellation Policy
Our policy on refunds for payments made through our online payment gateway.
Disclaimer
The information on this website is provided by Recapita Finance Pvt Ltd (RBI Regn No. B-03.00185, CIN U65999MP2016PTC042…
Disclosures
Recapita Finance Pvt Ltd is a Non-Banking Financial Company registered with the Reserve Bank of India (Regn No. B-03.001…
Complaints & Grievance Redressal
As an RBI-registered NBFC, Recapita Finance is committed to fair and timely grievance redressal. You may lodge a complaint by telephone, email, in person at our corporate office, or through the Contact page on this website.
Internal Grievance Redressal Mechanism
Recapita Finance Pvt Ltd (RBI Regn No. B-03.00185) maintains a structured Internal Grievance Redressal Mechanism (IGRM) to ensure every customer concern is addressed fairly, transparently and within defined timelines, in line with the Reserve Bank of India's regulatory framework.
Dispute Resolution Process
This page explains how disputes relating to your loan account, repayments or services are handled. It works alongside our Internal Grievance Redressal Mechanism and Complaints policy.