Dispute Resolution Process
This page explains how disputes relating to your loan account, repayments or services are handled. It works alongside our Internal Grievance Redressal Mechanism and Complaints policy.
Raise the dispute: contact our customer care at +91 9109915411 or email grievanceofficer@recapitafinance.com with your loan/account number and a description of the issue. We acknowledge receipt and assign a reference for tracking.
Review and resolution: our team verifies the account records and works to resolve the dispute within the timelines published in our Internal Grievance Redressal Mechanism — typically 7 to 15 working days depending on complexity.
Escalation: unresolved disputes may be escalated to the Managing Director, and thereafter to the Ombudsman, Reserve Bank of India under the Reserve Bank — Integrated Ombudsman Scheme via the RBI CMS portal at https://cms.rbi.org.in.
Jurisdiction: any dispute not resolved through the above mechanism is subject to the jurisdiction of the courts at Bhopal, Madhya Pradesh, and is governed by the terms of your loan agreement and applicable law.