Disclosures
01
Fair Practice Code
Which aims to achieve synchronization of best practices while dealing with customers in India. It aims to provide valuable inputs to customers and facilitates the effective interaction of customers. View
02
Grievance Redressal Mechanism (GRM)
GRM is a complaint and proposal consideration mechanism that provides an additional and accessible channel for submission of complaints and feedback to individuals and communities. View
03
Interest Rate Policy
Interest Rate Policy is in compliance with the requirement of RBI to have a documented policy for interest rates being charged on loans disbursed by the company and ensures coverage under the Fair Practices Code circular issued by RBI. View
04
Gold Auction Policy
Gold Auction Policy is in compliance with the requirement of RBI for Auction of Pledged Gold against the Loan availed by the Gold Loan borrowers who subsequently failed to repay / service the Loan. View