Fair Practice Code

Which aims to achieve synchronization of best practices while dealing with customers in India. It aims to provide valuable inputs to customers and facilitates the effective interaction of customers. View

Grievance Redressal Mechanism (GRM)

GRM is a complaint and proposal consideration mechanism that provides an additional and accessible channel for submission of complaints and feedback to individuals and communities. View

Interest Rate Policy

Interest Rate Policy is in compliance with the requirement of RBI to have a documented policy for interest rates being charged on loans disbursed by the company and ensures coverage under the Fair Practices Code circular issued by RBI. View

Gold Auction Policy

Gold Auction Policy is in compliance with the requirement of RBI for Auction of Pledged Gold against the Loan availed by the Gold Loan borrowers who subsequently failed to repay / service the Loan. View

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