Internal Grievance Redressal Mechanism
Recapita Finance Pvt Ltd (RBI Regn No. B-03.00185) maintains a structured Internal Grievance Redressal Mechanism (IGRM) to ensure every customer concern is addressed fairly, transparently and within defined timelines, in line with the Reserve Bank of India's regulatory framework.
Customers may lodge a grievance through any of the following channels: by telephone, by email, in person at our corporate office, or through the contact form on this website. Every grievance is logged and tracked to closure.
Resolution turnaround times: standard grievances are resolved within 7 working days; service-related grievances within 10 working days; escalated grievances within 15 working days; and complex grievances within 30 working days, with periodic status updates to the complainant.
Level 1 — Grievance Redressal Officer
CS Anshita Khare
Grievance Redressal Officer
grievanceofficer@recapitafinance.com0755-4923303+91 9109915411+91 9479395261
RECAPITA HOUSE, 10, Amaltas Phase-1, Chunabhatti, Kolar Road, Bhopal, Madhya Pradesh 462016
| Escalation level | Contact | Turnaround |
|---|---|---|
| Level 1 — Grievance Redressal Officer | grievanceofficer@recapitafinance.com | 7–10 working days |
| Level 2 — Senior Management (Managing Director) | recapitafincorp@gmail.com | 15 working days |
| Level 3 — Ombudsman, Reserve Bank of India | CEPC / RBI CMS Portal — cms.rbi.org.in | As per the RBI Scheme |
If a complaint is not resolved within 30 days, or if the customer is not satisfied with the resolution, the complaint may be escalated to the Ombudsman, Reserve Bank of India under the Reserve Bank — Integrated Ombudsman Scheme through the Centralised Receipt and Processing Centre (CEPC) or the RBI CMS portal at https://cms.rbi.org.in.